Refund policy

Effective Date: January 2026

At MUSAA STUDIOS, we want you to be satisfied with your purchase. Please read our refund and return policy carefully.

1. Digital Products

  • All digital products (downloads, digital posters, digital art files) are non-refundable once delivered.

2. Physical Products

  • Physical products (posters, merch, prints) may be returned or exchanged within 14 days of delivery.

  • To be eligible, items must be:

    • Unused and in original condition

    • Returned in their original packaging

    • Free of any damage, marks, or alterations

3. Custom or Personalized Products

  • Customized or personalized items are non-returnable and non-refundable, unless defective or damaged during shipping.

4. How to Request a Return or Refund

  1. Contact us at contact@musaastudios.com with:

    • Your order number

    • Product(s) you wish to return

    • Reason for return

  2. We will provide instructions for returning your item.

  3. Return shipping costs are the responsibility of the buyer, unless the item was defective or damaged.

5. Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 14 business days, using the same payment method as the original purchase.

  • Shipping and customs fees are non-refundable.

6. Damaged or Defective Products

  • If your order arrives damaged or defective, contact us within 7 days of delivery with photos and a description of the issue.

  • We will either:

    • Replace the damaged/defective product, or

    • Issue a full refund (excluding original shipping fees)

7. International Orders

  • For international returns, buyers are responsible for return shipping and customs duties.

  • MUSAA STUDIOS is not responsible for delays, loss, or additional fees incurred during the return process.

8. Contact Information

For all returns and refund inquiries:
Email: contact@musaastudios.com